Which of the following is NOT included in the investigation of a claim?

The investigation of a claim primarily focuses on establishing the facts surrounding the loss, determining the proximate cause, understanding the circumstances of the incident, and collecting relevant evidence to support the claim. Finding the proximate cause of the loss is essential as it helps to address whether the loss is covered under the policy. Noting all circumstances surrounding the loss is crucial for a thorough understanding of how the event occurred and for determining liability.

Taking witness statements is also a key part of the claims investigation process since witness accounts can provide important insights into the events leading up to the loss.

Evaluating competitor prices, however, does not directly relate to the investigation of a claim. While understanding market pricing might be relevant in assessing damages or claim amounts, it is not a component of gathering the facts about the loss itself or determining coverage. Therefore, it is not included in the core investigation activities with respect to the claim.